FAQ’s

"What would life be, if we had no courage to attempt anything?"

What are the requirements for hiring Dolly?

Be aged between 25 and 75 ( 23-25 is to be requested )
Have held a full UK or EU driving licence for a minimum of 2 years
Have not had their licence suspended for any period within the last 3 years
Have not been involved in more than one fault incident within the last 3 years
Have no more than 2 convictions with a maximum of 3 points per conviction.

How old do you have to be to hire the van?

25 - 70 Years old.
( 23-25 can be considered but a higher security deposit will apply )

How many drivers can there be?

3 Maximum. Extra drivers can be added at no extra cost.

What does the price include?

Hire of Dolly and all accessories in the van.
Parking for one vehicle at our premises(please note, this is at your own risk)
Unlimited mileage
Fully comprehensive insurance
Full breakdown cover
Bottled gas
National Trust Membership - Free parking
Bike Rack
Canopy/Table/Chairs/
Free Gift

Can we take the van overseas?

Sorry but not at the moment. Maybe in the future.

What time is collection and drop off?

Collection 4.30pm - 6.30pm
Drop Off 10am - 11.00am
This allows us time to get the camper ready for the next guests. However you can request an early or late drop off.

Where can we leave our car?

Your car will be parked FOC on our premises.

Can we smoke in the van?

Absolutely not. We reserve the right to deduct a cleaning charge from your security deposit if anyone smokes in the van.

Where do we collect the van from?

Oxenholme, Lake District. 10 min drive from M6.
We do offer a free pick up service from Oxenholme train station.

Are we responsible for any speeding fines or parking tickets?

Yes. When you book with Lakes Escape Campers you are agreeing to our terms and conditions. We will forward your personal details to a third party on both occasions and reserve the right to withhold any funds or invoice you directly.

What do we expect from Lakes Escape Campers?

We are responsible for

Maintaining the vehicle to a high standard and ensuring to the best of our ability that the vehicle is roadworthy and ready to rent at the start of the agreed hire period
We will show to use the vehicle safely and responsibly prior to departure
Ensuring the vehicle is fully insured
Provide breakdown cover

Is there a limit on how far we can go?

Presently we are offering our van with unlimited mileage. It is recommended that you rest the van after 200 miles.

Do we return the van with a full tank?

Yes. We will ensure that there is a full tank when you collect the van. It must be returned with a full tank of Diesel. There are two local petrol stations for you do this.
If for any reason it is not returned with a full tank, you will be charged a full tank plus a charge for us to do this as per our terms.

I have points on my licence, can I still hire the van?

That depends on the nature of the endorsement. Maximum of two 3 point speeding fines/other minor offences in the last five years and have had no more than one minor accident in three years. Anything else cannot be covered by insurance and therefore the hire cannot proceed.

How much is it to book?

Only £125 to secure your booking if you book outside of 4 weeks. Full payment is required if your rental date falls inside of this period. This is a non refundable deposit.

Why do you need £500 security deposit?

This is standard with lots of hire companies and is the excess amount of our insurance policy. Provided the van is returned in the same condition, with a full tank of diesel it will be refunded within 7 working days. An inspection will take place when collecting and dropping off. We advise all parties to be present when demonstrations are taking place.
We require the £500 before your departure date paid either by BACS transfer or cheque. This will be held and fully refunded if the van is returned in the same condition it was collected

Is insurance included?

Comprehensive motor insurance is included in the basic price, for your and our peace of mind. If you are unfortunate enough to be in an accident, you’ll have to pay the policy excess which is £500 UK.
View our full insurance details in the terms and conditions.

What happens if we breakdown?

Breakdown cover is included in the rental with RAC. The cover provided is Roadside, Recovery, At Home, Onward Travel & European Roadside Assistance. An emergency number will be provided. We also need to know of any problems. In the unlikely event the van cannot be repaired we will refund the remainder of your hire period.

What happens if we have an accident?

In the event of an accident, the customer must

Notify Lakes Escape Campers as soon as possible.
Obtain the names and addresses of any third parties and witnesses
Note the registration number, insurance details of any third party
Take photographs of any relevant evidence where possible
Make no admission of liability or offer settlement payments to other parties
Assist Lakes Escape Campers in handling any arising claim
Agree to indemnify Lakes Escape Campers if any third party suffers death, personal injury or damage to property caused by use of the vehicle that involves a breach by any driver, of any of the terms and conditions of this agreement, or the terms of Lakes Escape Campers insurance policy

What if we run out of gas?

In the unlikely event that you do have to pay to swap a bottle over, please keep your receipt and we will gladly refund the cost on your return.

Are you flexible with dates?

We will do our best to tailor make your rental to your needs. We offer a 3 night weekend stay, 4 night mid week stay and a 7 night stay. If you wish to take the van longer or for 10/11 night durations please contact us to discuss.

Do you take pets?

We allow one dog per rental. There is a £15 charge for bringing your pooch to cover extra cleaning.

Do you reccomend hiring a Portaloo

A portaloo is a good toilet solution if you are wild camping or not wanting to use public toilets on camp sites.
Thetford Porta Potti 365 comes with a pop up tent and has a
Flushing water system with 21L waste holding tank and is comfortable and hygienic
It comes with a carry case and is stored under the back seat of the van.
It comes with toilet care products and toilet paper.
Full instructions are in the info book.

What do you do with the waste in your portaloo?

If you are on a campsite, there should be an area specifically designed for you to dispose of your toilet waste. If you are wild camping then we suggest you find a public toilet and dispose of it that way.

Where can we go in the UK?

Where you heart desires!

What works on the leisure battery?

The leisure battery is charged up when you’re on the move and will last for about 7 hours and will charge with the Solar panel when off grid.
The battery works the USB sockets, fridge, electric tap, ignition on the hob and interior lights. This means the vehicles main battery is never used. We recommend that you plug into a campsite’s electrical hook-up to keep it charged overnight. The electric sockets only work off the mains hook up.

What should we bring?

We will supply a kit list before you arrive. Sense of humour and sense of adventure is a must!

What do we need to clean before we return the vehicle?

Please make sure the fridge contents are removed, the sink is wiped down, all rubbish disposed of and the floor is wiped down. It is the responsibility of our customers to ensure all hired optional extras are returned in the same condition.

How many keys are we given?

We will hand over the van key and the bike rack key on collection. As per our terms and conditions, there will be a charge for the loss or damage to the van key.

Is it Manual or Automatic?

Automatic ( No more blisters from the gear stick! )

Is it a short or a long wheel base?

We are one of few campers you can hire with a long wheel base.

Has it passed its safety check?

Our van is fully serviced and has a gas safety certificate and has had a habitation health check. A fire extinguisher and Carbon Monoxide detector are fitted on board.

How will we know how to work everything?

We will run through how the van works when you collect your vehicle. Please allow approx an hour for this. We also check the correct documentation before you are able to drive off.

Does it have front and rear parking sensors?

Yes and a parking camera.

What is the free gift?

It is a surprise!
What we can tell you is that you will love the local goodies and it is our way of saying 'Thank you' for choosing Lakes Escape Campers

Do we need Travel Insurance?

Yes. We recommend as with all holidays you purchase Travel Insurance.

Do we need to book ahead at campsites?

Yes. During these unprecedented times, most campsites require you to pre book. Please book well in advance as there will be limited spaces due to the extension of the distance between pitches due to social distancing. To ensure social distancing, most campsites have partitioned off areas inside each toilet block, and some have hired in extra portaloos and extra shower units. There will also be extra sanitising points outside the blocks so that all campers can wash their hands before entering. For those who want to have their own toilet facilities, you can hire our portaloo and privacy tent. You will be able to dispose of the contents in the public toilets.

Can we take the camper off road?

In short NO. The camper must not be driven on roads which are not suitable for vehicles. Signs must never be ignored. We reserve the right to contact you and ask you to move to a more suitable terrain. When possible please book campsites which have paved/gravel pitches as opposed to parking up on grass. It is a strong possibility that the van could get stuck especially when it has been raining. Our breakdown cover does not include any incidences off road therefore it is the responsibility for our customers to resolve the problem.

Can Lakes Escape Campers terminate the agreement?

Yes if our customers are in breach of any term of this agreement
They have obtained the vehicle through fraud or misrepresentation
The vehicle appears to be abandoned
The vehicle is not returned on the agreed date
Lakes Escape Campers considers, on reasonable grounds, that the safety of passengers or the condition of the vehicle is endangered