'The Vehicle' = The VW Camper Van to be hired
'This Agreement' = Lakes Camper Hire Terms and Conditions
'Rental Agreement' = Document listing terms of rental which hirer must adhere to
'The Customer/Hirer' = The person or persons signing this agreement
'Security Deposit' = £500 which is equal to the insurance excess fee
1) Booking & Payment Details
Customers can book online, or directly via email or telephone. Bookings can only be confirmed on receipt of a £150 deposit (payment in full if less than 6 weeks to the start of the hire) and a signed copy of these terms and conditions by LCH. Payments can be made by bank transfer or credit/debit card.
The balance of the hire charge is due 42 days (6 weeks) before the first day of hire.
Before customers can depart with the Vehicle on their day of hire, they must provide all the documents required by the insurance company and review and sign the Rental Agreement on arrival.
By signing the Rental Agreement customers accept the conditions set out in the document which include, but are not limited to, conditions with regards to 'Your Responsibilities', 'Conditions for Using the Vehicle', 'Charges', 'Insurance and Collision Damage Waiver Fee', 'Maintenance' and 'Collection and Delivery of the Vehicle'.
2) Driver Age
All drivers must be aged between 25 and 70 unless otherwise agreed by Lakes Camper Hire.
3) Fuel/Mileage Policy
All vehicles are supplied with a full tank of fuel at the start of the hire. Customers must return the vehicle full at the end of the rental. If you return the vehicle part full you will be charged for missing fuel at the end of the rental at the locally determined price along with a collection of fuel fee of £50.
There will be a charge of £0.20/mile for every mile over 500 miles and £0.50/mile for every mile over 1000 miles travelled during the rental period in a T5 Camper.
Payment may be made via bank transfer or UK debit card (Switch, Solo, Maestro, Visa, Electron, issued on UK banks only) or credit card (Visa, Mastercard, American Express). All rental charges are to be paid at least 42 days prior to the first day of hire.
On taking delivery of the Vehicle, customers must pay the £500 refundable Security Deposit.
The customer must irrevocably authorise Lakes Camper Hire to deduct from the Security Deposit any amounts due by the customer to Lakes Camper Hire arising out of this Agreement.
The security deposit will be refunded within 7 working days of the vehicle being returned to the correct location, undamaged, with a clean interior and with a full fuel tank. We reserve the right to retain a £100.00 valeting fee if the Campervan is not returned with the interior in a clean condition.
6) Driving Licence & Identification Required
Prior to vehicle rental for insurance purposes we will require a copy of customers driving licence, another form of photo ID (e.g passport) and with 2 additional proofs of their current address. Documents accepted include: utility bill (within last 3 months), bank statement (within last 3 months)..
On collection of the vehicle customers driving the vehicle must present both parts of their valid UK Driving Licence in person. No copies of licences will be accepted.
Drivers aged between 25 & 70 must have held a full driving licence for at least 2 years.
Licence endorsements up to 6 points are accepted. Full details of all licence endorsements must be given to Lakes Camper Hire at the time of booking.
Additional drivers must present a valid driving licence.
In addition to the above, the vehicle shall not be let out on hire to or be driven by: -
Persons who have any mental or physical defect or infirmity or suffers from fits, diabetes or any heart complaint.
Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
Persons engaged wholly or partly in professional entertainment or professional sports persons.
Jockeys and persons connected with racing of any sort.
Undergraduates and/or students under 25 years of age.
Persons who, whilst driving, have been involved in more than one accident during the past 3 years.
Foreign Service Personnel other than persons born in the United Kingdom.
Persons with a non-UK passport
Unless otherwise agreed with Lakes Camper Hire.
7) Collection/Delivery & Return of the Vehicle
The Vehicle will be supplied in a clean condition and in sound working order in accordance with the Hire Checklist and with one semi-full and one full bottle of gas before they depart with the Vehicle. Customers must sign to acknowledge this. (The Rental Agreement will be produced for signature prior to departure).
Customers must comply with the collection and delivery times as set out in the Rental Agreement.
8) Rental Payment Terms
When paying by credit card customers must agree to the following:
Lakes Camper Hire is authorised to complete any documentation and to take any other action to recover from the customer's credit card issuer all amounts due by the customer in accordance with this Agreement, including but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred (including all parking and traffic infringement penalties and associated administration costs).
Customers will not dispute their liability to Lakes Camper Hire for any amount due under this agreement and shall indemnify and keep indemnified Lakes Camper Hire against any loss incurred (including legal costs) by reason of notifying –their credit card issuer of such dispute.
In the event that Lakes Camper Hire elects to accept payment of the Security Deposit by holding an open security payment which will be cancelled at the completion of the Rental Period, the customer must agree that Lakes Camper Hire Ltd is entitled to recover payment from their credit card in respect of any amounts due which were not known at the time of cancelling the open security payment.
All transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against credit cards and the amount refunded within 7 days after the expiration of the rental period. The customer must release Lakes Camper Hire from any liability for such variation.
When the customer books online they accept the conditions set out below:
The vehicle will be available on time and on the day it was requested.
If the customer does not arrive to collect their reserved vehicle on the day and at the time it was reserved no refunds will be made.
If the customer fails to pay the full cost of rental 42 days prior to hire then the booking will be cancelled (the initial booking deposit is non-refundable).
By booking online and accepting these Terms & Conditions you consent to Lakes Camper Hire applying charges to your credit or debit card account.
9) Terminating the Agreement
The customer acknowledges that Lakes Camper Hire may terminate this Agreement and repossess the Vehicle at any time, without notification to the customer, and that the customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
They are in breach of any term of this Agreement.
They have obtained the Vehicle through fraud or misrepresentation.
The Vehicle appears to be abandoned.
The Vehicle is not returned on the agreed return date or Lakes Camper Hire reasonably believes that the Vehicle will not be returned on the agreed return date.
Lakes Camper Hire considers, on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered.
The customer understands that in the event of such termination or repossession, they have no right to a refund of any part of the rental charges or the Security Deposit.
10) Cancellation Charges
The booking deposit of £150 is non-refundable.
The customer will not be entitled to a refund if they cancel within 42 days of the first day of hire
In the event of cancellation, booking deposits are not transferable to alternative hire dates.
If appropriate identification and/or the necessary payment/deposit are not produced at the time the Vehicle is to be collected or the Terms and Conditions are not adhered to in any way then the rental cannot proceed and the cancellation policy will be enforced.
Cancellations may only be made by contacting Lakes Camper Hire by both phone and writing (including e-mail)
In the event that your vehicle is unavailable, on collection, for reasons out of our control, such as the vehicle has been involved in an accident prior to your agreed collection time of the vehicle, then we will endeavour to have a replacement vehicle in place. If a replacement vehicle is unavailable then we will refund all monies including your initial booking fee of £150.
11) Rental Period
The customer will have the vehicle for the rental period shown in the Reservation Confirmation and on the final page of the Rental Agreement.
If the vehicle is not returned on time, or if the customer does not contact Lakes Camper Hire requesting an extension of the rental then the conditions of this agreement have been broken.
Lakes Camper Hire will charge the customer for every day or part-day that the vehicle has not been returned. Until Lakes Camper Hire receive the vehicle, the customer will be charged the hourly rate specified on the rental agreement.
12) Release and Indemnity of Lakes Camper Hire
Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, the customer must release Lakes Camper Hire from any liability to the customer (regardless of who is at fault) for any loss or damage incurred by the customer by reason of this Agreement, including but not limited to:
Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for the customer's purpose.
Any loss or damage to any property left in or on the Vehicle or in Lakes Camper Hire premises or recovered or handled by Lakes Camper Hire. Customers are advised to take out their travel insurance and personal effects insurance.
Subject to any insurance arrangements agreed with Lakes Camper Hire, I hereby indemnify and shall keep indemnified Lakes Camper Hire, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.
13) Rental Agreement
The customer will be asked to sign a Rental Agreement upon collection of the vehicle so please review this prior to your departure.
During the enquiry and reservation process Lakes Camper Hire will collect personal information, including but not limited to, your name, e-mail address, postal address and telephone number. This information is necessary for booking and for insurance purposes. We may use this information to notify you of any news you may interested in regarding Lakes Camper Hire. None of your personal information will be passed on to any third party companies (other than the insurance company that Lakes Camper Hire uses). Payment details including credit and/or debit card numbers, card expiry date and security code will be processed through a secure system.
15) Your Agreement
If not completed online at the time of booking, this section needs to completed and sent to Lakes Camper Hire 42 days, prior to hire at the following address:
By signing this document I confirm that I have read and agree to all the Lakes Camper Hire Terms and Conditions (1 to 15).
Full Name of Hirer (printed in caps):.......................................................................
Signature of Hirer:.......................................................................